Frequently Asked Questions


  • Who is CenStar Energy?

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CenStar Energy is an energy supply company licensed by the New York Public Service Commission, the Public Utility Commission of Ohio, and the New Jersey Board of Public Utilities. The company supplies gas and electricity to residential and commercial customers.


  • Will I experience a gas or power outage during the CenStar setup period?

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Nope! Your electricity and gas will still come from the utility, so there will be no interruption in service. You’ll continue to receive one bill from your utility.


  • What do I do in the case of an outage or an emergency? What if I have a problem with my service?

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The utility reads your meter, handles service calls, and provides emergency assistance – you will continue to receive the same safe and reliable service from your utility.

 

Learn more about electricity outage here and gas outages here.


  • How does billing work? Do I have to pay two separate bills?

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When you select CenStar as your supplier, you will continue to receive one bill from your local utility – no need to change any billing information. CenStar will appear as the electric or gas supplier on your bill. The utility will continue to read and service your meter.


  • You’re quoting me a price at signup. Is that really the price I pay?

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Yes! The price we quote you is exactly what you’re going to pay.


  • Is there a cost to enroll with CenStar Energy?

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There is no cost to enroll!


  • Are there any hidden fees?

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There are no hidden fees! Certain plans may have an early termination fee or a small monthly service fee. Any monthly service fees or early termination fees will be listed on our site and in your welcome letter.


  • Are there any costs during the setup period?

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There are no costs during the setup period.


  • How soon will be service begin once I’ve enrolled?

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  • Electric: On your next meter-reading date, if you are enrolled at least 15 days before that date.
  • Gas: On the 1st calendar day of the following month, if you are enrolled by the 15th of the previous month.

During enrollment, we take care of everything! You’ll just need to keep an eye out for a letter from your utility with the final setup date.


  • What do I do when my contract is up?

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We will send you a letter (and an email if you’ve opted into receiving emails) 60 days before your contract expiration date to remind you to renew. Don’t just take our word for it – it’s the law.


  • What is the difference between a fixed and variable rate plan?

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A fixed rate plan will always charge you the same rate for your energy, while a variable rate plan will charge you a varying amount based on the wholesale cost of energy. While each plan has pros and cons, we recommend you base your decision on how much control you want over your monthly costs.