FAQs

Frequently Asked Questions


  • Who is CenStar Energy?
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CenStar Energy is an energy supply company licensed by the New York Public Service Commission and the Public Utility Commission of Ohio. The company supplies gas and electricity to business and residential customers within the Con Ed, National Grid, Orange and Rockland, NYSEG, Rochester Gas and Electric, Dominion East Ohio, and Duke Energy utility territories.


  • Is the utility OK with me buying electricity and gas from other energy suppliers?
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Yes. The utility’s primary business role is energy delivery, and CenStar is in the business of energy supply. All energy consumers in New York and Ohio have the freedom to select their energy supplier.


  • Who reads my meter and provides emergency assistance?
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The utility reads your meter, handles service calls, provides emergency assistance, and you will continue to receive the same safe and reliable service you have come to expect. If you require emergency assistance please contact your utility: Con Edison customers (1-800-752-6633), National Grid customers (1-718-643-4050) and Orange & Rockland customers (1-800-533-5325), NYSEG customers (1-800-527-2714), RGE customers (1-800-743-1701), Dominion East Ohio customers (1-800-362-7557) and Duke Energy customers (1-800-544-6900).


  • What about billing?
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You will receive one consolidated bill from the utility that includes your CenStar Energy supply charges and your utility’s delivery charges.


  • How do I enroll with CenStar Energy and start saving money?
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Simply take your utility account # and click here to complete the enrollment form or call us.


  • How soon will my service begin once I’ve enrolled?
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  • Electric: On your next meter-reading date, if you are enrolled at least 15 days before that date.
  • Gas: On the 1st calendar day of the following month, if you are enrolled by the 15th of the previous month.